COVID-19 Impacts & Our Customer Care Commitment
With the spread of COVID-19, the increase in ecommerce shopping volume, and process changes we've made to protect the health of our distribution center workers, we, like you all, are adjusting to the rapidly changing circumstances. What hasn't changed is our commitment to excellent customer care.
We continue to deliver most of our orders to the Contiguous U.S. within 1 to 3 business days. However, some orders may experience carrier delays. We apologize for any inconvenience and thank you for your continued support.
FAST & FREE Delivery on Orders Over $50
Orders are shipped via FedEx and other premium carriers for the 48 contiguous states and via FedEx for Alaska and Hawaii.
|For Standard Delivery|
|Orders Up to $30.00||$9.95|
|$30.01 - $50.00||$10.95|
|$50.01 and Over||FREE*|
|For Alaska and Hawaii||Add $20.00|
Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
FREE Shipping Policy
You will receive FREE Shipping on all orders over $50. Alaska and Hawaii surcharges and fees still apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
Warm Weather Shipping
When transit routes or destination temperatures are over 74 degrees F, orders will be shipped in insulated packaging with cold packs to protect these products from the heat and/or will ship at expedited speeds due to our FAST Delivery program.
Additionally, depending on your location and travel time, we may only ship these orders on Monday, Tuesday, or Wednesday so your order will not be in transit or held at a shipping hub over the weekend. This ensures you receive the freshest product possible.
FAST Delivery to Contiguous U.S.
When you order by the cutoff time Monday through Friday (excluding major holidays), most orders will ship that same day. Note that the cutoff time is in the time zone of the order's destination.
Some circumstances may result in delayed shipping or delivery:
- Credit card payment issue
- Incorrect shipping addresses
- Orders held because items are out of stock. On infrequent occasions, we may be out of stock in your region’s warehouse. In this case your order may take longer as we await product or ship from an alternate warehouse if available. We will contact you if this happens.
- FedEx or other premium carrier circumstances (severe weather, etc.)
- Heat sensitive items requiring special insulated packaging ship Monday through Wednesday. Orders received on Thursday by the indicated cutoff time will ship on the following Monday, unless the transit time is 1 day in which case your order will ship on Thursday and arrive Friday. If the transit time is 2 or more days, your order will ship on the following Monday.
What if you are not home? The delivery driver will use her discretion as to whether she will require a signature or if she will leave the package at the door, with a building manager, or with a neighbor. If the delivery driver does determine that she needs a signature, then she will make several attempts to secure one.
Shipping to Alaska and Hawaii
Standard Delivery to these addresses is available for an extra charge of $20.00. Orders will be shipped via FedEx.
NOTE: Heavy Orders (Orders Over 60 lbs.) shipped to Alaska and Hawaii may require an overweight surcharge IN ADDITION to the regular $20.00 surcharge. We will contact you prior to shipping if any additional surcharge is required.
Shipping to P.O. Boxes, APO/FPO and International Addresses
Shipping to P.O. Boxes is NOT available. Shipping to APO/FPO and International addresses are not currently available as a standard option. Please call (888) 244-7750 or e-mail for the status and charges for your specific location.
Tracking Your Package
We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment from My Account.